Video Huddles and Calls

One of GLYPH's most powerful features, Huddles, allows group members to meet privately with just two clicks. Additionally, Huddles include a built-in calling feature, enabling you to contact workspace members whether they're at their desk or on the go.

Starting a Video Huddle

• Video Huddles can only be joined by group members, unless invited by a workspace administrator or manager, see Invites and Account Roles.
• Select the group you would like to huddle with and click the icon in the top right-hand corner of the screen. You will be taken to a pre-huddle screen.
  • You can select group members you’d like to call once the huddle is launched.
  • In a direct message chat, you will call the user(s) automatically once the huddle is launched.
  • On browser, if creating the huddle, select Performance Optimized or Ultra-Secure and then click Join.
  • If joining a huddle in progress, click Join from the pre-huddle screen.

Performance Optimized

• Great for larger huddles, users with limited bandwidth, and devices with limited resources.

Ultra-Secure

• Ideal for huddles where sensitive information is being shared, as it enables additional security (2-3 participants max). Note that some users may experience performance issues on devices with limited resources.

Huddle Controls

Web App

• Hover your pointer at the bottom of the huddle screen to bring up controls:
  • 3-bar icon will bring up your group list, allowing you to chat in any chats you participate in.
  • Camera and microphone icons to toggle your camera and microphone on/off.
  • Share screen icon to share your screen. You can share your entire screen, a browser tab, or an application.
  • Expand icon to minimize or expand your huddle screen to use messaging.
  • 3-dot icon to change your video aspect ratio.
  • Leave icon to leave the huddle.
  • You can mute other participants for yourself by hovering your pointer over their video and clicking the speaker icon in the top right-hand corner of their video.
  • When the speaker view is active or someone is sharing their screen, you can select which screen or participant to pin by clicking on their feed.

iOS

• Message icon to navigate back to chat, you can return to the call by selecting the red camera or phone icon.
• Swap icon to swap your device camera selection.
• Camera and microphone icons to toggle your camera and microphone on/off.
• Leave icon to leave the huddle.
• When the speaker view is active or someone is sharing their screen, you can select which screen or participant to pin by clicking on their feed.

Starting a Call

iOS

1. From the direct message list, select the phone icon to begin a call with the member(s).
2. You’ll hear a ringback tone while waiting for the other member to answer.
3. If the other members don’t answer, the call will eventually timeout.
4. Once answered, the call will connect with voice only, but participants can turn their cameras on and will have access to the same controls as a huddle.

Web App

1. Select a member in your direct message list and click the camera icon in the top right corner of your screen.
2. You’ll now be in a pre-call screen. Once you click “Join,” the other members will receive a call notification on participating devices.

Answering a Call

iOS

1. Answering a call while your phone is locked will connect you with voice only. You can use the native call view to toggle speakerphone, mute your microphone, or launch the GLYPH app to turn your camera on.
2. Answering while your phone is unlocked will open GLYPH and connect you with voice only. Participants will have access to the same controls as a huddle.

Web App

1. If you’re logged into GLYPH on the web and your browser notification settings are set to allow, you’ll be able to receive call notifications.
2. When a call notification appears, click the check to accept the call.
3. You’ll be taken to the pre-call screen. Click “Join” when ready.