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I'm not getting notifications?

If you're not receiving notifications in GLYPH, here are some steps to try.

GLYPH Settings​

  • Verify your group notification settings:
    • Select a group.
    • Select 3-dot (ellipsis) menu.
    • Select Settings.
    • Under Personal Notification Settings:
      • Mute Notifications - this will prevent all notifications for this group.
      • Mentions Only (Default) - You will only get a notification if you are @mentioned in this group.
      • All - You will get a notification for all messages in this group.
    • Repeat for each group you participate in.
      • NOTE: Direct Message settings cannot be changed and default to the All setting.
  • Force quit the app and restart your device. Sometimes notification issues can be fixed by restarting your device.

Device-Specific Notification Settings​

Note: You'll only be able to get notifications for GLYPH if you have GLYPH open in your browser.

Chrome:

  • Select Chrome's 3 dot (ellipsis) icon.
  • Select Settings.
  • Select Privacy and Security.
  • Select Site Settings.
  • Under Permissions, select Notifications.
    • Verify Sites can ask to send notifications is selected.
    • Under Allowed to send notifications, add https://glyphapp.io

Edge:

  • Select Edge's 3 dot (ellipsis) icon.
  • Select Cookies and site permissions.
  • Below All permissions, select Notifications.
  • Verify GLYPH is included in the Allow section.

Firefox:

  • Select Firefox's menu at the top of your screen.
  • Select Settings.
  • Select Privacy and Security.
  • Below Permissions, click the Settings button next to Notifications.
    • Verify https://glyphapp.io is listed and Allow is selected.
    • Verify Block new requests asking to allow notifications is unchecked.

Safari:

  • With Safari open, select Safari menu at the top of your screen.
  • Select Preferences.
  • Select Websites.
  • Select Notifications.
  • Verify GLYPH is allowed to send notifications.