TroubleshootingFixes for the issues we see most.

Start with the FAQ, then dig into the specific articles.

FAQs

The quick answers — login, notifications, sync, audio/video.

Notifications

Push notifications, badges, and per-device settings.

Can't log in

Stuck at sign-in? MFA, device approvals, password reset.

Camera and microphone

OS-level permissions and per-meeting controls for audio and video.

Screen sharing (macOS)

Grant the screen-recording permission on macOS so sharing works.

Out of sync

Messages or members not refreshing? Force a resync.

Waiting for secrets

What "waiting for secrets" means and how to clear it.

Message collision errors

Recover from a message collision warning.