I'm not getting notifications?

- Select a group.
- Select 3-dot (ellipsis) menu.
- Select Settings.
- Under Personal Notification Settings.
  - Mute Notifications - this will prevent all notifications for this group.
  - Mentions Only (Default) - You will only get a notification if you are @mentioned in this group.
  - All - You will get a notification for all messages in this group.
- Repeat for each group you participate in
  - NOTE: Direct Message settings cannot be changed and default to the All setting.
Force quit the app and restart your device
- Sometimes notification issues can be fixed by restarting your device.

Note: You'll only be able to get notifications for GLYPH if you have GLYPH open in your browser.

Chrome
- Select Chrome's 3 dot (ellipsis) icon.
- Select Settings.
- Select Privacy and Security.
- Select Site Settings.
- Under Permissions, select Notifications.
  - Verify Sites can ask to send notifications is selected.
  - Under Allowed to send notifications Add https://glyphapp.io
Edge
- Select Edge's 3 dot (ellipsis) icon.
- Select Cookies and site permissions.
- Below All permissions, select Notifications.
- Verify GLYPH is included in the Allow section.
Firefox
- Select Firefox's menu at the top of your screen.
- Select Settings.
- Select Privacy and Security.
- Below Permissions, click the Settings button next to Notifications.
  - Verify https://glyphapp.io is listed and Allow is selected.

GLYPH Notification Settings.
- Go to iOS Settings App.
- Tap Notifications.
- Tap GLYPH.
- Verify Allow Notifications is toggled ON.
- Under Alerts.
  - Check each - Lock Screen, Notification Center, Banners.
  - Banner Style - select Persistent.
  - Sounds - toggle ON.
  - Badges - toggle ON.
Check Do Not Disturb Settings.
- Go to iOS Settings app.
- Tap Focus.
- Tap Do Not Disturb.
- Verify Do Not Disturb schedule is not running.
Check Sleep Focus Settings.
- Go to iOS Settings app.
- Tap Focus.
- Tap Sleep.
- Verify Sleep schedule is not running.
Turn off Low Power Mode.
- Go to iOS Settings app.
- Tap Battery.
- Toggle Low Power Mode OFF.
Verify you are running the latest iOS version.

GLYPH Notification Settings.
- Go to Android Settings App.
- Tap Apps & notifications.
- See all apps.
- Select GLYPH.
- Ensure Allow notifications is toggled On.
Battery Optimization Settings.
- Go to Android Settings App.
- Tap Battery.
- Tap Battery optimization.
- Tap GLYPH.
- Choose Don't optimize to allow background activity why your device is asleep.
Check Do Not Disturb.
- Go to Android Settings App.
- Tap Sound and vibration.
- Tap Do Not Disturb.
- Verify there are no restriction settings that may be interrupting GLYPH notifications.
Try resetting app permissions for GLYPH.
- Go to Settings.
- Tap Apps & notifications.
- Tap App permissions.
- Tap GLYPH.
- Disable permissions.
- Launch the GLYPH app and grant permissions again.
Verify your phone is running the latest Android OS.

If you're not receiving notifications in GLYPH, here are some steps to try.