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Groups and Direct Messages

GLYPH conversations occur within groups and direct messages. While direct messages are great for off-topic discussions, groups are better for organizing communications around specific topics, projects, or teams. In both groups and direct messages, you can:

  • Send messages
  • Post images
  • Share files
  • Conduct video huddles
  • Create message threads with group members

We recommend that account admins create a few relevant groups for your team’s needs before inviting additional members into your workspace.

How to Create Groups

  • Select the icon next to groups to begin creating a new group.
  • Name your group and give it a description. Descriptions help members understand the purpose of the group.
  • Select Open or Private:
    • Open:
      • Open groups are visible under the browse groups list for all members, except guests.
      • Members can freely join open groups.
      • Group owners or managers can add guests to their groups. See group members and roles for more information.
    • Private:
      • Private groups are not visible in the browse groups list.
      • Private groups require group owners or managers to add new members.
  • Select Posting Behavior:
    • Normal:
      • All members, except observers, can collaborate by sending messages, sharing images, uploading files, and joining video huddles.
    • Broadcast:
      • Group owners, managers, and account admins can send messages, share images, and upload files.
    • Submission:
      • Group owners, managers, and users can post messages. Only owners and managers can read messages.
  • Preserve Chat History Setting:
    • Diable:
      • Messages are only stored locally on participating devices. Devices only view the messages sent while they're participating in the group.
    • Enable:
      • An encrypted copy of each message is stored with the server, so that newly added devices may download, decrypt, and view the chat history from prior to the point they joined the group. While this maintains end-to-end encryption, it severely weakens the security of the group!
  • Select Crypto Scheme:
    • With the emerging threat of quantum computers, it’s crucial to protect our communications using robust defenses. Our crypto-agility framework allows group creators to choose their cryptography scheme. As new and approved protections become available, we will update these options accordingly.
      • Elliptic Curve:
        • Traditional, tried, and true public key encryption. Suitable for most, but will be susceptible to quantum computers in the near future.
      • CRYSTALS (Post-Quantum Encryption):
        • NIST finalist designed to withstand adversaries with quantum computers.
  • Click "Create"
  • Adding Group Members:
    • Web App:
      • After group creation, find the newly created group in your group list > Click the 3-dot menu > Members
      • Using the search tool, group owners and managers can add members to their groups.
        • Find member and select them
        • Once selected, you can expand/close a members device list.
        • Select member devices.
        • Verify member role.
        • Once all members and devices have been selected, click "Save."
        • If you leave this view without saving no changes will be made.
    • iOS and Android:
      • Once created, we'll take you into the group members view to begin adding other members and devices.
      • Select your name to expand your device list, and toggle any other devices on you'd like to add.
      • Using the search tool, find other members to add to your group.
      • Select and verify member devices.
      • Verify member role.
      • Once all members and devices have been selected, click "Save"
      • If you leave this view without saving no changes will be made.

How to Create Direct Messages

  1. Web App and iOS
    • Select the icon next to direct messages to begin.
    • Using the search tool, find a member you'd like to direct message.
    • Select and verify member devices
    • Once all members and devices have been selected, send a message to create a new direct message.
  2. Android
    • Select icon next to direct messages to begin.
    • Using the search tool, find a member you'd like to direct message.
    • Select and verify member devices.
    • Select the back arrow to add additional members.
    • Once all members and devices have been selected, hit "Next" from the member search view to continue.
    • Send a message to finish creating the direct message.