FAQsQuick answers to the things we hear most.
If your question isn't here, the [Troubleshooting](/troubleshooting) section goes deeper, or [contact us](/contact-us) directly.
Account & access
I can't sign in — what now?
Start with the Can't log in article. The most common causes are an unapproved device, an expired MFA token, or a password that's been reset elsewhere.
I see a "waiting for secrets" message
Your session is waiting for the device's cryptographic state to catch up. See Waiting for secrets.
Notifications & sync
I'm not getting notifications
Check per-device notification settings and your OS-level permission for GLYPH. The Notifications article walks through the desktop and mobile settings.
My messages or group list look stale
This is usually a sync hiccup. The Out of sync article shows how to force a fresh sync.
Meetings, audio & video
My camera or microphone isn't working in a meeting
See Camera and microphone — most cases are an OS permission that GLYPH hasn't been granted yet.
Screen sharing won't start on my Mac
macOS gates screen recording behind a system permission. The Screen sharing (macOS) article shows how to grant it.
Encryption & errors
What is a "message collision" error?
It means two clients tried to write the same message slot at the same time. See Message collision errors to recover.